Delivery & Returns

Delivery Information

Our standard delivery service is 3-5 days from picking, if your items is in stock it may arrive to you sooner, if your item is out of stock we will notify you. The purchase of cards will be sent as a large letter first class.

Standard Postage is £5.95,

Medium sized items are £10.00

Large Furniture / fragile items £25 – £40

If you specifically request an area for your order to be left at, if not in, or for any other reason, we will not be liable for non-delivery. We will obtain proof of postage but as the parcel will not be signed for we will not obtain proof of delivery and will be unable to assist in any claim.

Most orders are dispatched the next working day, but we guarantee to dispatch latest within 2 working days ( subject to your item being in stock ). You will receive a shipped order status update on the dispatch day (or day following) for your reference. Please allow the above times before chasing receipt of order.

A tracking or proof of postage number for all UK Royal Mail and UK/International Courier dispatches can be provided on request.

Here at Little White Box we will always endeavour to fulfil any orders placed to your complete satisfaction. We pride ourselves on the excellent customer service we offer. If you have any enquiries relating to your order please get in touch via our contact us page.

Gifts / Gift Lists

Please contact us directly for information about our gift list. If your item is being sent as a gift please let us know at checkout in the comments so we can leave out the invoice. When ordering flowers, if you wish for us to tie your bouquet please leave us a message at checkout.

Returns

If you change your mind, you can return an order, in full or in part, at your expense, for a refund. Please notify us of your intention to return, all or part of your order, quoting your order ID, by emailing Lavenham@little-white-box.com within 14 days of receipt of the order. Please enclose a copy of your notification with the returned items.

Personalised items are non refundable, Items ordered in as “special orders” via our shop and cut fabric/carpet orders are non-refundable.

If you wish to exchange or return, any or all of the items, on your order, you will need to return the unwanted items to us, as above, for a refund and place a new order online, for the items that you would like instead.

If we try to deliver an item to your address, as given on the order and it is either the wrong or incomplete address, not accepted or not collected from the post office or courier depot and the item is returned, we will refund the item less our postage costs.

Where additional postage was paid we will only refund the basic postage cost.

At our discretion, we may accept returns beyond the 14 day period, however this must be pre-agreed before the item is returned. A restocking fee of 15% of the order/item value will be deducted. The net amount can be used against the purchase of a replacement item(s) to the same value or more.

For International orders the refund excludes actual postal cost and an additional 15% re-stocking fee will also apply.

For trade sales (to businesses, paid by business cards, business paypal, personnel card, volume sales and multiple items) all sales are final. Any shortages must be reported within 24 hours of receipt. Any returns subject to agreement, and will exclude postage and incur a 15% restocking fee.

All items must be returned in a saleable condition in the original un-damaged packaging with labels attached.

We will arrange for the original Debit/Credit card to be refunded, within 14 days of receipt, of the returned goods.

All returns should be addressed to:-

22 High Street, Lavenham, Suffolk, CO10 9PT

If you return any goods to us, please obtain a certificate of posting from your carrier and use a tracked or signed for service with adequate insurance to cover the value of the item. We cannot be held liable for any returns not received or damaged in transit.

If goods are being returned due to a fault with the product, please contact us to confirm the appropriate returns process and shipping method.

Faulty Items/Incorrect goods received

Where possible, we will check items for faults before dispatch. If you think any of the goods are faulty/incorrect please notify us within 48 hours of receipt, quoting your order ID, by emailing hello@little-white-box.com and then return the item(s) to us, at the above address. We will arrange a replacement or refund (including return postage at the basic rate) to the original Debit/Credit card, on receipt of the faulty/incorrect item(s). You will need to provide us with a picture of the packaging and a picture of the damage to the item.

This does not affect your statutory rights.

Tax Charges

All prices displayed on our website are inclusive of VAT (as applicable) at the standard rate of 20%, our VAT Registration Number is GB265746961. A VAT receipt will be produced on request.

Where parcels are sent outside the EU, the price remains the same with the VAT portion contributing towards postage and packing. The customer is responsible for all import duties and taxes.

International / EU deliveries are available, please contact us before hand with your address so we can quote the cost.